Water Damage Restoration and Mold Mitigation Services by Emergency Restoration

Water Damage Restortation/Mediation & Mold Mitigation EMERGENCY?

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Becky Shatley profile picture
Becky Shatley
15 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Nelson, Jeff, and Jose were the best. Very professional, clean, and quick. Would definitely recommend!!
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Laura Brintle profile picture
Laura Brintle
9 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had major water damage in my home and it ruined a lot of my flooring, doors etc. ERX was immediately recommended to me for them to come to my home and inspect all of the damage that the water had created. I was extremely fortunate to have Katie and Jermaine do all of the work I needed. They are great and if you ever need services from ERX I highly recommend to request Katie and Jermaine to do your work. They were very proficient, found everything in my home that had been damaged and did their job the way it was supposed to be done and at the end of the day they never left without cleaning up in the areas they had worked in. They are highly professional, dependable and personable. I was on medical leave when they were working at my home so I was fortunate to see them pretty much on a daily basis when they came to my home. They took time out to explain things to me if I had a question and knew exactly what they were talking about. Katie and Jermaine are absolutely the best and they are a great team. I want to give a HUGE THANK YOU to Katie and Jermaine and again I give them a top 5 star on their excellence, knowledge and their dedication to their clients to ensure whatever services you may need from ERX request Katie and Jermaine to do your work. You will be amazed at what they can do and their knowledge and expertise to make completely sure you are satisfied with their services.
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Darlene Ellis profile picture
Darlene Ellis
20 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
ERX WERE VERY PROFESSIONAL AND RESPECTFUL. I WOULD NOT HESITATE TO REFER THEM TO FRIEND AND FAMILY.
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Ke Lamb profile picture
Ke Lamb
18 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
As a Community Manager with Asset Living, clear communication, reliability, and quality workmanship are extremely important. I would like to take a moment to recognize Glenn with EXR for the outstanding job he did completing our project. Glenn was professional, knowledgeable, and extremely efficient. Glenn completed the project in a timely manner, especially considering the short time frame. I would highly recommend Glenn from EXR and truly grateful that EXR hires such highly qualified professional. Thank you Glenn for a job exceptionally well done.
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Yvonne Ellis profile picture
Yvonne Ellis
12 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts is doing a good job at getting my home repairs done.They did an excellent job on getting the mold and mildew cleaned up.I have really enjoyed their professional expertise on everything. THANK you to Dylan Sherwood who is the project manager for getting everything done in a timely manner and he keeps me informed of what's happening and and he inspects everything. I highly recommend Emergency Restoration Xperts for all of you home repairs.
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Cheryl Buhrmaster profile picture
Cheryl Buhrmaster
11 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had a claim that had taken way too long to resolve. Finally, Jordan the GM of ERX Hickory stepped in and got this completed within 5-6 business days. Jose' did wonders on my new flooring, carpet install, and bathroom touch ups. Viktor was also a huge help. I recommend ERX with Jordan at the helm. Thanks so much for getting this 14 month claim complete!
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Jessica Blaine profile picture
Jessica Blaine
11 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These guys did a great job repairing damage from a flood in my home. They were fast, on time, friendly, and the work looks great! Damon led the team that did repairs and Jessie led them team that did my pack out. They were both amazing to work with!
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Kristina Sigmon profile picture
Kristina Sigmon
5 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jacob and tyriq were amazing! The picture of professionalism manners and communication. 10/10
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Terri Roland profile picture
Terri Roland
30 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Victor was very nice and thorough when he came to do the initial assessment. Jacob and Tyriq took over the assignment and did an excellent job answering all questions and explaining everything they weee soing
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Steve Williams profile picture
Steve Williams
17 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
acob was an absolute pro—he handled the water heater mess in our basement quickly and thoroughly. Super polite and professional the whole time, made a stressful situation way easier.
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+1-866-217-7903

Consult with an expert for free!

Posted on Google Google
Becky Shatley profile picture
Becky Shatley
15 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Nelson, Jeff, and Jose were the best. Very professional, clean, and quick. Would definitely recommend!!
Posted on Google Google
Laura Brintle profile picture
Laura Brintle
9 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had major water damage in my home and it ruined a lot of my flooring, doors etc. ERX was immediately recommended to me for them to come to my home and inspect all of the damage that the water had created. I was extremely fortunate to have Katie and Jermaine do all of the work I needed. They are great and if you ever need services from ERX I highly recommend to request Katie and Jermaine to do your work. They were very proficient, found everything in my home that had been damaged and did their job the way it was supposed to be done and at the end of the day they never left without cleaning up in the areas they had worked in. They are highly professional, dependable and personable. I was on medical leave when they were working at my home so I was fortunate to see them pretty much on a daily basis when they came to my home. They took time out to explain things to me if I had a question and knew exactly what they were talking about. Katie and Jermaine are absolutely the best and they are a great team. I want to give a HUGE THANK YOU to Katie and Jermaine and again I give them a top 5 star on their excellence, knowledge and their dedication to their clients to ensure whatever services you may need from ERX request Katie and Jermaine to do your work. You will be amazed at what they can do and their knowledge and expertise to make completely sure you are satisfied with their services.
Posted on Google Google
Darlene Ellis profile picture
Darlene Ellis
20 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
ERX WERE VERY PROFESSIONAL AND RESPECTFUL. I WOULD NOT HESITATE TO REFER THEM TO FRIEND AND FAMILY.
Posted on Google Google
Ke Lamb profile picture
Ke Lamb
18 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
As a Community Manager with Asset Living, clear communication, reliability, and quality workmanship are extremely important. I would like to take a moment to recognize Glenn with EXR for the outstanding job he did completing our project. Glenn was professional, knowledgeable, and extremely efficient. Glenn completed the project in a timely manner, especially considering the short time frame. I would highly recommend Glenn from EXR and truly grateful that EXR hires such highly qualified professional. Thank you Glenn for a job exceptionally well done.
Posted on Google Google
Yvonne Ellis profile picture
Yvonne Ellis
12 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts is doing a good job at getting my home repairs done.They did an excellent job on getting the mold and mildew cleaned up.I have really enjoyed their professional expertise on everything. THANK you to Dylan Sherwood who is the project manager for getting everything done in a timely manner and he keeps me informed of what's happening and and he inspects everything. I highly recommend Emergency Restoration Xperts for all of you home repairs.
Posted on Google Google
Cheryl Buhrmaster profile picture
Cheryl Buhrmaster
11 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had a claim that had taken way too long to resolve. Finally, Jordan the GM of ERX Hickory stepped in and got this completed within 5-6 business days. Jose' did wonders on my new flooring, carpet install, and bathroom touch ups. Viktor was also a huge help. I recommend ERX with Jordan at the helm. Thanks so much for getting this 14 month claim complete!
Posted on Google Google
Jessica Blaine profile picture
Jessica Blaine
11 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These guys did a great job repairing damage from a flood in my home. They were fast, on time, friendly, and the work looks great! Damon led the team that did repairs and Jessie led them team that did my pack out. They were both amazing to work with!
Posted on Google Google
Kristina Sigmon profile picture
Kristina Sigmon
5 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jacob and tyriq were amazing! The picture of professionalism manners and communication. 10/10
Posted on Google Google
Terri Roland profile picture
Terri Roland
30 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Victor was very nice and thorough when he came to do the initial assessment. Jacob and Tyriq took over the assignment and did an excellent job answering all questions and explaining everything they weee soing
Posted on Google Google
Steve Williams profile picture
Steve Williams
17 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
acob was an absolute pro—he handled the water heater mess in our basement quickly and thoroughly. Super polite and professional the whole time, made a stressful situation way easier.

7 Steps for Water Damage Restoration

When water hits your home, it can feel like a lot. Here is how we help you get things back to normal, step by step: 

Step 1.

Quick Help

The second you find water damage, give ERX a call. Our emergency team is ready all day, every day. We get to your place fast to deal with the problem.

Step 2.

Close Look at the Damage

When we get there, our trained team takes a good, close look at how bad the water damage is. This is super important for making a good plan to fix things and for working with your insurance company to make the whole process easier.

Step 3.

Mitigate the Damage

We start working right away to stop more damage. This means we find the water source and turn it off, and we also protect your personal belongings that are not effected by water.

Step 4.

Water Extraction

We use the right tools to pull water out of your home. We make sure to get all the hidden wetness too, like in carpets, walls, and even ceilings

Step 5.

Cleanup and Repair

At ERX, we try to fix water damaged items and parts of your home whenever we can, instead of just throwing them out. This part includes full repairs and getting rid of any mold. We also put things in place to help keep your home safe from future problems.

Step 6.

Structural Drying

We use smart ways to dry things and check how wet the air is. This helps us get rid of the last bits of wetness, so you do not end up with things like warped floors or walls later on.

Step 7.

Final Restoration and Remodeling

Our team takes care of any other repairs, big or small. This last step is about making sure your home is not just fixed, but actually better than before. This helps you move on from the damage and get back to your normal life.

Understanding Water Damage Restoration and Mitigation

Water damage can strike your home or business when you least expect it, causing not just structural damage but also significant stress and uncertainty. Emergency Restoration Xperts (ERX), also known as Emergency Restoration Experts, is here to alleviate that stress. Specializing in water damage restoration and mitigation, ERX provides round-the-clock professional services to get your property—and your life—back to normal as quickly and efficiently as possible.

What is Water Mitigation?

Water mitigation is the first step in the water damage restoration process. It involves taking immediate action to reduce or prevent further water damage after a flood, leak, or another water-related disaster. Mitigation includes water extraction, drying out the affected areas, and securing the structure to prevent additional damages. 

Water Damage Services

Emergency Restoration Xperts (ERX) offers a wide range of water damage services to meet the needs of both residential and commercial properties. 

The Importance of Water Mediation

Water mediation, sometimes called water mitigation, is a key first step to fixing your home after water harm. It means taking fast, smart steps to make the water damage smaller or stop it from getting worse after a flood, a leak, a burst pipe, or other water problems. It is really important for homeowners, business owners, and property managers to know about this. Acting fast with water mediation can make the damage much less bad and cut down on how much the repairs will cost. Water can really mess things up. It can soak into floors, walls, and furniture. It can also cause mold to grow or hurt your home's structure if you do not deal with it quickly. Water mediation helps calm the situation, keeping your property safe from more harm and making the rest of the repair job easier.

Understanding Water Mediation

When water gets into your home, the very first thing to do is something called water mediation. Think of it as hitting the brakes on the damage. It is all about taking quick steps to stop more water from ruining your place after a flood, a leak, or any water problem. The main idea is to get water out fast, dry things up, and make sure your home is safe from even more harm. Doing this early can really cut down on how bad the damage gets and how much it costs to fix later. Water can do a lot of harm, getting into floors, walls, and furniture. It can also cause mold or hurt your home's structure if you do not deal with it right away. Water mediation helps calm things down, keeping your home safe from extra problems and making the whole repair job easier to handle.

Water Restoration 24/7 Emergency Response

Water damage doesn’t stick to a 9-to-5 schedule, and neither do we. ERX is ready to respond to your water damage emergency any time of day or night, ensuring prompt action to minimize damage and begin the restoration process.

Water Damage Inspection

Our skilled people do full checks using good tools to see how much water damage there is. This step is a big deal because it lets us make a clear plan for stopping the water and fixing your place.

Water Extraction and Drying

Using the best water removal tools, we get all the standing water out of your home. Then, we use dehumidifiers and air movers to dry out the wet spots. This helps stop mold from growing and keeps more damage from happening.

Cleanup, Repair, and Restoration

ERX takes care of everything from cleaning up after water damage to repairing and restoring your property. Whether it’s repairing structural damage or addressing water stains and odors, our team works diligently to return your property to its pre-loss condition.

Mold Prevention and Remediation

Water damage often leads to mold if not properly addressed. ERX offers mold prevention and remediation services to ensure your property remains safe and healthy for its occupants.

Securing Your Property

Post-fire, properties are vulnerable to vandalism. ERX takes proactive steps to secure your property, working closely with insurance companies and law enforcement to protect your assets and assist in the claims process.

Comprehensive Cleanup and Restoration

Our fire damage cleanup steps are designed to be thorough and efficient. From initial assessment to the final touches of restoration, ERX ensures every aspect of the damage is addressed, including the recovery and restoration of damaged contents.

Get your questions answered! Water Damage Restoration (FAQ)

How quickly can ERX respond to a water damage emergency?

ERX offers 24/7 emergency services and can respond quickly to your call, often arriving on-site within hours to begin the water mitigation process.

If safe, shut off the water source and remove valuables from the affected area. Avoid using electrical appliances near water and wait for the professionals to arrive.

Yes, water damage can create ideal conditions for mold growth. ERX addresses this risk with fast, effective drying and offers mold remediation services.

The duration varies depending on the extent of the damage but rest assured, ERX aims to complete the restoration as quickly as possible without compromising quality.

ERX will inventory, pack out, clean, and store your salvageable contents, ensuring they are restored to their pre-damage condition. 

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