Premier Water Damage Restoration and Mitigation in Charlotte, NC: Emergency Restoration Xperts (ERX)

  
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Darlene Ellis 
 
20 August 2026
 
 
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ERX WERE VERY PROFESSIONAL AND RESPECTFUL. I WOULD NOT HESITATE TO REFER THEM TO FRIEND AND FAMILY.
  
 
 
 
 
 
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 Ke Lamb 
 
18 August 2026
 
 
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As a Community Manager with Asset Living, clear communication, reliability, and quality workmanship are extremely important. I would like to take a moment to recognize Glenn with EXR for the outstanding job he did completing our project. Glenn was professional, knowledgeable, and extremely efficient. Glenn completed the project in a timely manner, especially considering the short time frame. I would highly recommend Glenn from EXR and truly grateful that EXR hires such highly qualified professional. Thank you Glenn for a job exceptionally well done.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Yvonne Ellis 
 
12 August 2026
 
 
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Emergency Restoration Xperts is doing a good  job at getting  my home repairs done.They did an  excellent  job on getting  the mold and mildew  cleaned up.I have really  enjoyed  their  professional  expertise on everything. THANK you  to Dylan Sherwood who is the project manager  for getting  everything done in a timely manner and he keeps  me informed  of what's happening and and he inspects everything.  I  highly recommend Emergency Restoration Xperts  for all of you home repairs.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jessica Blaine 
 
11 August 2026
 
 
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These guys did a great job repairing damage from a flood in my home. They were fast, on time, friendly, and the work looks great! Damon led the team that did repairs and Jessie led them team that did my pack out. They were both amazing to work with!
  
 
 
 
 
 
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 Teena Baber 
 
8 July 2026
 
 
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We had a home invasion and as a result had to have a door replaced, walls painted, carpet replaced in one room, and our hardwood floors refinished. Except for a slight snag with our contents subcontractor who removed our furnishings so the floors could be refinished, we were very pleased with our restoration. I brought any concerns to Dylan's attention and he promptly handled them. Every person who came into our home to work on the restoration was friendly and professional. Dylan handled coordination flawlessly and I would give him a five-star review!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michelle Tharpe 
 
8 July 2026
 
 
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+1
Dylan from the CLT/GVL region region was unbelievable! From the first interaction to the final walkthrough, the experience went far above my expectations…On several occasions throughout the repair, Dylan went the extra mile to ensure that our expectations were being met & was super communicative throughout the process. The subcontractors were also exceptional, and the job was completed in a timely manner and to perfection! Highly recommend!!
  
 
 
 
 
 
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 Keren Hutchinson 
 
7 July 2026
 
 
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Brandy Eby with ERX and their team are amazing. We often are in the line for calls about fallen trees and if there’s water involved Brandy and ERX are my first call.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rob Griffin 
 
5 July 2026
 
 
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5 Stars – Highly Recommend ERX, Especially Victor! I had a fantastic experience with ERX for water damage and mitigation. Victor was outstanding from start to finish. He was detailed, personable, and easy to work with, and he stayed until the job was completely finished. He was always on time and did exactly what he said he would do. If you're dealing with water damage and need a mitigation company you can trust, I highly recommend ERX — and ask for Victor specifically!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rebecca Mahurin 
 
14 May 2026
 
 
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Jeff Williams of Asheville came to the house and was the epitome of efficiency. We’re so happy to be moving forward with the improvements.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jessica South 
 
12 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Emergency Restoration Xperts exceeded every expectation during a very stressful time for our family. Victor, Jose, Nelson, and Kevin were absolutely amazing from start to finish. Their professionalism, kindness, communication, and attention to detail made such a difference throughout the entire process. Victor was incredibly compassionate, organized, and always kept us informed every step of the way. Jose and Nelson worked tirelessly and treated our home with care and respect as if it were their own. Their knowledge, work ethic, and dedication truly showed in everything they did. Kevin was also extremely helpful with customer support, always responsive, professional, and willing to answer any questions we had throughout the process. What could have been an overwhelming experience became manageable because of this incredible team. They were prompt, dependable, thorough, and genuinely cared about making sure everything was done right. It is rare to find a company with employees who go above and beyond the way they do. We were so impressed with the mitigation portion of our leak project that we decided to continue using Emergency Restoration Xperts for the construction phase as well. That alone says a lot about the trust and confidence they built with us throughout this process — so expect a part two review once the project is complete! I cannot recommend Emergency Restoration Xperts enough, especially Victor, Jose, Nelson, and Kevin. They are true experts and outstanding people. Thank you all for your hard work and exceptional service!